FREQUENTLY ASKED QUESTIONS

 

 
Which accounting solutions are currently supported?
QuickBooks Online (Simple Start, Essentials, Plus), QuickBooks Desktop (Pro, Premier, Enterprise) and Xero.
Can Commerce Sync transfer sales that happened before the day I signed up?
Always and forever. Click here to get started with your historical transfer.
Can Commerce Sync transfer item or tax information?
Commerce Sync does not currently transfer item or tax information for Stripe, but support is on the way. Contact us to learn more about these exciting upcoming features.
When will I be billed?
Billing will begin at the end of your free trial period, plus we'll send you an email three days before billing begins to remind you!
Can I cancel my subscription?
Of course, but we hate to see you go! For monthly plans, there are no contracts and you can cancel your account at any time. For annual plans, you can cancel your account any time up to one business day before your renewal date. Click here for step by step instructions on cancelling your subscription.